Floor and decor return policy: Complete detail

When you shop for home decor items, it’s important to understand the store’s return policy. This way, if you need to return a product, you can easily do so. I wrote this blog to share everything you need to know about the Floor and Decor return policy. I researched thoroughly on flooranddecor.com and Google to create this guide, so sit back, relax, and enjoy reading the article.

You Will Love To Read: Kirkland’s Return Policy

Why choose Floor & Decor Store?

Before we dive into the details of Floor and Decor’s return policy, let’s take a quick look at the store. Founded in 2000 by George West and Don Fazio in Atlanta, Georgia, Floor & Decor has become a popular home improvement and flooring retailer across the United States. A big step in their growth was their 2010 merger with Floor & Decor Outlets of America, which helped them strengthen their position in the market and continue offering high-quality and affordable products.

Floor & Decor is well-known in the interior design and home renovation industry. They offer a wide variety of flooring and decorative materials, including hardwood, tile, laminate, and natural stone. Their products meet the needs of designers, contractors, and homeowners. Whether you’re after a stylish, high-end design at a budget-friendly price, Floor & Decor has what you’re looking for.

😬 Imagine ordering 500 square feet of tile—only to find out it’s the wrong shade when it arrives. Panic, right? Knowing the return policy could save you thousands and your renovation timeline.

Floor and Decor Return Policy

If you buy something at Floor and Decor and you’re not happy with it or you ordered the wrong item, don’t worry! You can return it. Just follow Floor and Decor’s return policy, which I have explain in an easy way:

1. Return Time Limits

Returns After 30 Days

Floor & Decor accepts returns even after 30 days from the purchase date. However, instead of an immediate refund, you will receive a refund by mail, which can take a few weeks to arrive after the 30-day period.

Returns After 90 Days

Floor & Decor usually doesn’t accept returns after 90 days. This policy helps ensure that customers are satisfied with their items and aren’t returning them simply because they changed their mind.

2. Lost Your Receipt? Here’s What Floor & Decor Still Lets You Do

You can return an item you bought even if you don’t have a receipt. However, you will need to show a valid photo ID when making the return. Your ID details will be added to the Floor and Decor system, which tracks customer returns. This helps them approve refunds and prevent fraud.

Have you ever returned something without a receipt? How did it go?

3. Product Condition for Returns

The product should be in its original packaging and condition, with no signs of being used or installed, to be eligible for a return. All related documents or accessories must be included. Also, make sure to review the details of each transaction, as some items, like clearance or custom-made products, may not be returnable.

4. Return Process

Whether you bought anything online or in-store determines how to return it to Floor and Decor. Let’s examine both possibilities.

In-Store Returns

Returning items bought in-store is simple. Just bring the product and your proof of purchase to the nearest Floor and Decor store. The staff will assist you with the return and guide you through the process. You will receive a refund according to the available options once the return is completed.

Online Returns

For online purchases, contact Floor and Decor’s customer support to start the return. They will explain the steps and provide instructions on how to return the item. Make sure to package the product safely and include all required documents. Once Floor and Decor receives the returned item, they will process your refund or exchange.

To return an item by mail, call customer care at 770-421-3705 or 877-675-0002. A representative will give you the shipping details. Please note, you will be responsible for paying the return shipping costs.

Pro Tip: Items bought online may take longer to process, so plan ahead if you’re on a timeline.

5. Will You Get Cash Back or Store Credit? The Truth About Refunds

Once your return is processed, you can choose either a refund or an exchange:

• Refund: Usually, the money will be returned using the original payment method. Shipping fees for online orders are not refunded.
• Exchange: You can exchange the item for a different one of equal value. If the product is damaged or defective, you can exchange it too.

6. Exceptions and Restrictions

Despite Floor and Decor’s welcoming return policy, there are some limitations and exclusions to be mindful of. These consist of:

Items You Can’t Return

Some products can’t be returned. These include clearance items, final sale items, and custom or special-order items. It’s important to read the product details carefully and ask about the return policy before buying these items.

Broken or Faulty Products

If you receive a product that is damaged or doesn’t work properly, Floor and Decor has a special process to help you. You should contact their customer service as soon as possible and share any details or pictures they may need.

Clearance and Final Sale Items

The return policy for clearance or final sale items may be different from regular items. These may not be returnable or might have special conditions. Make sure to check the return rules before you buy.

7. Summary of Floor and Decor Returns

• Proof of Purchase: You’ll need a receipt or order confirmation for a return.
• Return Time: Returns must be made within 90 days of purchase.
• Product Condition: Items must be in their original condition, with all parts and packaging.
• Return Shipping Fees: For online returns, you may need to pay for return shipping. Check beforehand to avoid surprises.

Floor and Decor Return Policy at a Glance

Conclusion

Understanding Floor and Decor’s return policy helps you shop with confidence. Whether returning in-store or online, knowing the rules can save time and hassle. From time limits to item conditions, this guide covers everything you need. Always check product details before buying, and reach out to customer service if unsure—smart shopping starts with knowing your options.

If you have any questions, feel free to ask in the comments. Also, share what you think about the Floor and Decor return process.

FAQs: Floor and Decor Return Policy

If your question wasn’t answered above, don’t worry! These FAQs will help you understand everything about Floor & Decor’s return policy.

Q: What is the return and exchange policy?

A return means you didn’t like the product for some reason and want your money back. An exchange means you liked the product but got the wrong one, so you want to swap it.

Q: Can I return something that has already been installed?

No, once the product is installed, you can’t return it. Floor & Decor isn’t responsible for any damage or labor costs caused by incorrect installation. Make sure to check everything before installing because once it’s used, it’s considered yours.

Q: How do I return a product?

If you’re not happy with what you bought, take it to any Floor & Decor store within 90 days along with your receipt. They’ll give you a refund or exchange. If you don’t have a receipt, bring a valid photo ID.

Q: Can I change my order after placing it?

Yes! If you ordered online, call their customer service at 877-675-0002 to make changes. If you bought something in-store, go back to that location with your payment and order details to make changes.

Q: Can I return a product without a receipt?

Yes, you can return items even without a receipt, but you must bring a valid ID. Floor & Decor will keep your return details for records and to prevent fraud.

Q: Can I return unused tile?

Yes, as long as it’s within 30 days of receiving it and still in good condition and original packaging. If you bought the tile from another website like Amazon, contact them directly for return help.

Q: How can I contact Floor & Decor customer service about returns?

• Phone: Call 877-675-0002
• Email: Write to customerservice@flooranddecor.com
• Social Media: Message them on Facebook, Twitter, or Instagram
• In-store: Visit any nearby Floor & Decor store for help in person

Q: Can I return custom orders?

No, custom orders cannot be returned. But if your custom item is damaged or defective, you can ask for an exchange.

Still unsure about a return? Drop your question in the comments—we respond fast! And if you’ve ever had a good or bad return experience at Floor & Decor, share it below. Your story might help someone else!